Returns & Refund Policy
Customers are eligible to return items for refund, exchange or store credit up to 14 days after delivery. Returns will not be accepted if requested over 14 days passed the delivery date noted on the order tracking. There are no extensions on refunds and no exceptions will be made.
Please allow up to 14 business days from the time you mail the return for our team to receive it and process the request. Refunds, exchanges or store credit for returns will be provided once the item has been received and inspected by our team. For customers requesting store credit for returns, it will be issued via email. Failure to provide the item back in its original aspro.store branded packaging will result in a repackaging fee of €6. For all accessory returns, items must be unscratched, unscuffed, and otherwise undamaged. aspro.store is not accountable for items that are lost or damaged in the mail. Any return shipping fees are the responsibility of the customer. Upgraded shipping on orders is non-refundable.
Eligible refunds will be processed back to the original payment method within 3-7 business days of the product being inspected and approved at our warehouse. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order.
Exchanges and warranty replacements will be issued using standard shipping services. Options for paid upgraded express return service, will not be eligible on requests using our online portal.